COMMON FIXES TO LIVE STREAM ISSUES

1. CLEARING HISTORY + COOKIES + CACHE:
WINDOWS: History, Cookies, Cache
MAC/MACBOOK: History, Cookies, Cache
iOS: History, Cookies
ANDROID: History, Cookies, Cache

2. RECOMMENDED VIEWER SPECS:
Internet Speeds of 0.7mbps (www.speedtest.net) will be able to view the stream for long periods of time but may encounter buffering occasionally. We recommend Download Speeds of 1.2mbps or higher. Computer specs should contain 256 megabytes (MB) of RAM or higher. Most basic computers/laptops are capable of viewing our broadcasts. If your computer runs slow, it is not recommended to purchase a stream. If you are unsure what your specs are or if you are able to view our stream with your current specs, please contact us.
Click here to learn how to find your computer specs.

3. SWITCH BROWSERS: Google Chrome is our recommended browser choice.
4. REFRESH YOUR PAGE
5. CLOSE ANY APPS/WINDOWS THAT REQUIRE INTERNET

SPECIFIC DEVICE HELP:
Android/ChromeCast/SmartTV: Fast Four Media staff does not have access to any of these devices, therefore we cannot test them. Unfortunately, we do not have much knowledge about these devices with our servers. If you are using one of these and are having issues, please switch devices or request a refund at fastfourmedia@yahoo.com.

Mac/Macbook: Clear your history and make sure your internet is performing well. If your internet is slow, you might encounter constant buffering during the stream. Clearing your history can help improve the difficulty, but won’t fix it. Make sure your internet speeds exceed 1.2mbps on download and upload by clicking here.

Not having any luck with the recommendations listed above? Contact us and we will be more than happy to assist you!
Email – fastfourmedia@yahoo.com
Text – (559) 708-8010
(Text Only – Phone calls will not be answered)

 

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